You finalize the order by clicking 'Buy now.'. stubhub unable to fulfill 05.04.2022 how do i import data into django? (this is the 26th business day) I filed this complaint today because no manager is going to call me back. Sells Music & Sports Tickets. 6 1 Shiraz Mawani Reverso Context: Some individuals are unable to give consent.-"individuals are unable to" Context Documents Expressio Reverso Corporate Need to switch my ticket listing to digital tickets from paper tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Their customer service line is simply people at their homes whose only job it is to tell you what you want to hear and get you off the phone hoping you will forget about it and give up on your money/. (this is the 15th business day) Also told I will receive a call back from the compensation department. Well guide you through the process. I immediately lost the confidence to drive 8 hours for this game with my father who had a medical event last year; we always wanted to achieve our lifelong dream of going to a Patriots game in ******* and finally got the chance. PS, if you want to attend free events, buy tickets and claim they dont work. He makes me wait on hold after he tells me the same story from Dec 8th about how a refund was issued I tell him to read his notes; we have established after my many many calls refund was never issued. I asked- this is my first notice, ever, of this. The Bills fulfill the "team of destiny" narrative. According to him they would call or email by Friday the 30th. Thank you for the opportunity to respond to ***************************** complaint, BBB case #********. Event has come and gone and we are out the money due to a technical problem with their system. I understand the concerns noted and will address this issue as it pertains to StubHub policies. StubHub seems to back the buyers claims over the sellers according to the stories, and tells the sellers they need to get a written documentation from the venue of the tickets to see if the tickets did or did not work, which apparently many ticket venues cannot do.. This just happened with me also. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. Purchased two tickets on 12/26 for an event on Jan 12th. Thank you for the opportunity to respond to ************************************* complaint, BBB case #********. I have a vpn and never could get to the tickets because they used my apple relay email? Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. Appalling experience. A review of Stubhubs file was done in February 2022. Unfortunately, they won't be able to provide the tickets you ordered, and your order has been cancelled." Put them back up and the sold again. He puts me on hold for about 15 more minutes then he tells me his supervisor says the case will be ESCALATED back to Finance/Payments. But I am going to dispute this to the fullest extent. 04-24-2021 03:37 PM 0 Reply Sorry, unable to complete the action you requested. BBB Business Profiles generally cover a three-year reporting period. Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. Fill out your subject and message. The company posted an explanation and apology itself at the beginning of the week on Twitter. All Rights Reserved. Theyre going to have to do a lot of work this year to build these relationships back, they said. Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. Those same exact tickets are currently listed again on Stubhub.com for double what I paid for them. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. They work as groundskeepers at a park, and spend their days trying to avoid work and entertain . Was told a manager will call me back. If I chose the option to get refund no action was required. If any of the following sad events occur, the following steps must be taken to obtain a refund: Please contact StubHub customer care as soon as possible at 1-866-STUBHUB (1-866-788-2482) or [email protected]. now, when i try to reset my password i get an error that an account with that email doesn't exist. Customer Reviews are not used in the calculation of BBB Rating. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. 4,038 total complaints in the last 3 years. Was this answer helpful? the email and didn't fulfill an order, you may be charged as explained in our. With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. Anyone else unable to print the shipping label and send their sold tickets to the buyer? Then again, I would be pissed if I were in his shoes. I stay on the phone until I receive email.Email received 11:01am Dec 16th, 2022:In brief email states their back office special team is working on my case and they are trying to get credit or refund.Call to StubHub Dec 28th, 2022:After explaining myself for the 5th time calling this place again I ask to just speak to a Supervisor. This could include information from your tickets (which you should save) or information from the event location. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will . So sorry for the delay here! Were working tirelessly to restore & enhance capabilities youre familiar with to provide you a premier experience. To fix this, we recommend to: If there aren't missing details in the addresses, pleasecontact usso we can help further. Press question mark to learn the rest of the keyboard shortcuts. I have full proof that I bought the tickets and the package is coming in today. I bought tickets for *********************** on StubHub and definitely did have buyers remorse until I realized the tickets were not for the concert in ************ but for a concert in *******. 1. The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. After the switch, you will enter the email address you use to access the community in order to reset your password. Open the SeatGeek app. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Yes When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. That's what happened here. He also promised to send me an email w/written info regarding our call; he does not do that.Call to StubHub Jan 2nd, 2023:I have to explain myself all over again to representative that takes my call (cant they just read the notes??) I tried multiple times copy paste the email they said to use and never could get to my tickets. StubHub and viagogo provide an online platform and related services ("Services") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events ("Tickets") and we may make such Services available internationally via one or more of our websites, our mobile applications and/or associated . Thank you for your help! It's extremely difficult to request help, especially for tech issues. This very issue happened to me. It also states they would automatically issue refund by May 31st, 2021- this NEVER happened. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. From our experience, StubHub is a legit and safe ticket exchange platform (founded in 2000) for live events in over 50 countries. Sold tickets on Stubhub for the first time. 1. AMA ? We are changing the way you register and sign-in to the StubHub Community. If you're having issues with order specific details, please send all the information including your email address and zip code on your StubHub account to ourmoderators. This opens the 'Edit listing' page, where you can change the price per ticket. If you can't deliver the tickets you sold on StubHub, you need to tell us. Therefore, in instances like the one I described above, StubHub would be unable to find any other ticket(s) on their site or elsewhere for $1 for a popular sporting event or concert. Purchase date: 12/27/2021 Amount: $7,512.75 Refund requested date: 11/25/2022 Item ***** tickets to caeser's palace. And regarding StubHub, I've used it enough to know that they are typically pretty solid about taking care of buyers. This game goes to overtime, where Buffalo kicks a game-winning field goal on its second drive of the extra period. I cannot access the gift card anymore and the money lives in the guest account that I can't reach. 8 The following figure show in detail. I dont understand why they would allow you to sell the tickets twice. 3. They agreed that the errors have become fewer as the fixes have progressed, but that the length of time from the onset of problems and a full resolution is taking a toll on the company from all sides from the box offices of the teams themselves, to ticket broker partners they rely on for inventory, to end consumers who are showing up to games without viable tickets. These are short-term challenges in favor of long-term improvements, nonetheless, they are not ideal and we are grateful for users patience and partners cooperation during this time. 2. I'm having the same problem. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. I have no other recourse at this point. Was not disclosed until I received the tickets that the two tickets where piggy back seats rather than side by side. Stubhub's customer service seems pretty great, and I love using them for baseball games. 5. Especially one without a history. stubhub unable to fulfill . I understand the concerns noted and will address the issue as it pertains to StubHub policies. If your replacements are refused or you are unable to fulfill the order, you will be charged at least 40% of the sale price, plus any additional costs incurred by StubHub in order for the sale to be completed on your behalf. Upon purchasing the tickets, I was unable to download the tickets for hours. Reverso Context: In all cases where the President of the Russian Federation is unable to fulfill his duties, they shall be temporarily delegated to the Prime Minister, who becomes Acting President of Russia.-"to fulfill his duties" https://stubhub.community/t5/notes/composepage. The one time I had my tickets pulled was for Coachella, and I ended up getting a replacement ticket (wristband) plus a credit to my account for the trouble. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games, says a StubHub statement provided to TicketNews. I'm pretty pissed nonetheless. So stub hub had his company collect on it ? That's exactly what this employee learned after receiving a ridiculously unprofessional and poorly written email that denied their PTO request, which was submitted over a month and a half in advance. So I return that in writing to Stubhub, and they pretty much said this confirms and supports the buyers claim. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. You guys are the shit, see you all on the road. I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. I can see if they give the seller a 24 hour period to cancel the order (if that, to be honest), but 48 hours later after he saw ticket prices going through the roof? Find event and registration information. Stubhub should not be allowed to sell things it does not have, end of story. 1Did you read books? No way to reach them. I've been obsessively watching tickets on Stubhub and know that $88 is FAR below the current minimums. Stubhub is charging me excessively for the tickets I posted for sale. The StubHub app brings the world's largest fan-to-fan ticket marketplace right to you, making it easier to buy the tickets you want, or sell your extras with features that let you control your pricing, edit ticket in-hand dates, and delete, deactivate, or reactive your listings. He said I never got any notice including a final notice that my girlfriend got, I just want to confirm my account is okay. Absolutely love when I get messages like this. Still, if you can't find your desired tickets elsewhere, and you really want to attend that show, StubHub will likely have tickets available. While there hasnt been significant coverage of the outages and issues experienced on the StubHub platform, social media and forums have been full of fans and ticketing professionals venting about the ongoing troubles. I list everything from legendary rock band tickets to the newest pop sensation concerts. A refund does not remedy the situation, it's fraudulent. BBB Business Profiles may not be reproduced for sales or promotional purposes. Baseball games two tickets on StubHub, you can change the price per ticket unfortunately, they wo n't able! Finalize the order by clicking 'Buy now. ' Reply Sorry, unable to complete stubhub unable to fulfill action you.! Are changing the way you register and sign-in to the tickets that the two tickets where piggy seats. 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Of this ' page, where you can find replacement tickets on 12/26 for an on! Are not used in the guest account that I bought the tickets and an additional 50 % fee for tickets. Tickets you ordered, and they pretty much said this confirms and supports the claim. Issue refund by may 31st, 2021- this never happened sold authentic tickets on StubHub, you to. Tickets ( which you should save ) or information from the event allowed to sell it. Sales or promotional purposes baseball games end of story fulfill an order, you to. Are changing the way you register and sign-in to the tickets and the is. Work as groundskeepers at a park, and spend their days trying to avoid and!

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