a.m.to 8 p.m. If you request a written response to your phone complaint, we will respond in writing to you. The letter will tell you: Note:We can take up to 14 more calendar days if you ask for more time, or if we need information (such as medical records from out-of-network providers) that may benefit you. You can call this number 24 hours a day, 7 days a week. When you file a fast complaint, well answer your complaint within 24 hours. If you move or take a long trip, you need to call member services to find out if the place you are moving or traveling to is in our plans area. Go behind the scenes to see how our frontline workers battle the COVID-19 pandemic. 4 out of 5 stars. An Expedited (Fast) Grievance can also be initiated or requested when you disagree with Geisinger Gold's established time frame when you have requested a redetermination (appeal) of a coverage decision. Geisinger Health Plan Kids (Children's Health Insurance Program) and Geisinger Health Plan Family (Medical Assistance) are offered by . P.O. I later got billed for the total amount of the exam, $331. Cancer Center. Fax: 570-271-5660. Expedited (Fast) Grievances can be initiated or requested when you disagree with the time frames Geisinger Gold establishes for making coverage determinations (coverage decisions) for services you havent yet received. We may extend the time frame by up to 14 calendar days if you request the extension, or if we justify a need for additional information and the delay is in your best interest. Appeal Department Category. Appeal Department Please call Geisinger Gold Classic (HMO) at the tele-phone number listed at the end of this introduction or 1-800-MEDICARE (1-800-633-4227) for more infor-mation. I want to: Pay my bill (patient services) Pay my vehicle bill (fleet/vehicle maintenance) Pay membership dues. TTY users should call 877-486-2048 FREE. You can call this number 24 hours a day, 7 days a week. ET on weekdays. * HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA). 100 N. Academy Avenue Please call Geisinger Gold Classic (HMO) at the tele-phone number listed at the end of this introduction or 1-800-MEDICARE (1-800-633-4227) for more infor-mation. Write A copy of the most recent well-child visit. Its done right over the phone at a time thats convenient for you. Contact us. We can take up to 14 more calendar days (an extended time period) under certain circumstances. Follow the steps below: Start by calling, writing, or faxing us to request coverage for the medical care you want. If we dont give you our answer within 14 days (or if there is an extended time period, by the end of that period), you have the right to appeal. We hope you never need us. If you are a current Geisinger Gold member and will remain enrolled for 2022, view your2022 Annual Notice of Change (ANOC)letter below: If you are a current Geisinger Gold member and will remain enrolled for 2022, view your2022 Evidence of Coverage documentsbelow: If you're a current member, you can make a one-time payment or set up recurring payments through the member portal. Grievances 100 N. Academy Ave. Danville, PA 17822 . You can ask customer service for a list of similar drugs that are covered by Geisinger Gold. The Geisinger Gold Classic Complete Rx has a monthly premium of $38.00 and has an in-network Maximum Out-of-Pocket limit of $4,900 . Danville, PA 17822. If we decide to take extra days to make the decision, well tell you in writing. HOW CAN I COMPARE MY OPTIONS? Geisinger Gold Preferred Enhanced Rx (PPO) is a PPO Medicare Advantage (Medicare Part C) plan offered by Geisinger Health System. Heritage (HMO), Classic Advantage Rx (HMO), Classic Complete Rx (HMO), Classic Essential Rx (HMO) If we say no, you have the right to ask us to reconsider this decision by making an appeal. Medication Therapy Management, or MTM, is a program provided by pharmacists and other healthcare professionals to help you get the most out of your medications. Expedited (Fast) Grievances From medication delivery to curbside pickup services and a 90-day refill prescription program, Geisinger Pharmacy saves you money and time. First name Last name Birth date Email Phone number What is your question? Your membership will usually end on the first day of the month after we receive your request to change your plan. Adams Family First Health 1275 York Rd Ste 17 Gettysburg PA 17325 (717) 337-9400 Rinu Joseph (General Dentist) Steven Lowe (General Dentist) Diana Molta (General Dentist) EMS bill payment. The QI program includes information on clinical guidelines, health management programs and other initiatives intended to improve service to Geisinger Gold members. You can compare Geisinger Gold Secure 1 (HMO SNP) Generally, for a standard coverage decision, well give you our answer within 14 days of receiving your request. requested verbally by the member, member representative or prescribing Oct.1 - Feb. 14; for all other dates, call from 8 a.m. 8 p.m., ET. $ 45.00. Geisinger Gold Phone: 800-498-9731 or 570-271-8771 Oct. 15 - Dec. 7: Daily from 8 a.m. - 8 p.m. All other dates: Monday through . You: If you have Part D coverage and dont meet the above criteria, youre still eligible to request enrollment in the program. Dana is related to Donald A Juenemann and Janice K Juenemann as well as 3 additional people. physician by calling 800-498-9731 (TTY: 711) from 8 a.m.to 8 p.m. Find a Medicare plan that best fits your needs. 100 North Academy Avenue. If you do not pay the plan premiums for 2 months. If youre a resident of a long-term care facility, well allow you to refill your prescription until weve provided you with a 31-day transition supply, consistent with dispensing increment (unless you have a prescription written for fewer days). If the Food and Drug Administration deems a drug on our formulary to be unsafe or the drug's manufacturer removes the drug from the market, we will immediately remove the drug from our formulary and notify members who take the drug. Continued enrollment in Geisinger Gold depends on annual contract renewal. For example, you may need a prior authorization from us before you can fill your prescription. How you can file a fast complaint about our decision to give you a standard coverage decision instead of the fast coverage decision you requested. Throughout the year, well automatically enroll patients who meet the above criteria. You should contact us to ask for an initial coverage decision for a formulary, tiering or utilization restriction exception. If we decide to take extra days to make the coverage decision, well tell you in writing. If you intentionally give us incorrect information when youre enrolling in our plan, and that information affects your eligibility for our plan. Call us at the number on your member identification card, or at the appropriate number below. Philadelphia, PA 19182. If we do not give you our answer within 72 hours (or if there is an extended time period, by the end of that period), you have the right to appeal. ET This form includes information on the different kinds of appeals you can file. Call 800-640 . Deadlines for standard coverage decisions Contact medical management to request precertification/prior authorization for inpatient admissions, outpatient rehabilitation, home health & hospice, SNF, DME, etc. PPO with no referral/TPA: 800-504-0443 3. For example, for certain drugs, Geisinger Gold limits the amount of the drug that we will cover. Call the customer care team with claims questions that cannot be resolved through NaviNet or Instamed. Box 8200 Danville, PA 17821-8200 All Products Provider Relations (GHP training and education, orientation sessions, PQS & Pay-for-Quality . Just turned 65 and new to Medicare? You can compare Geisinger Gold Classic (HMO) and Looking for geisinger bill pay phone number? A TDD/TTY line is available at 711, Monday through Friday, 8 a.m. 4:30 p.m., ET. HOW CAN I COMPARE MY OPTIONS? You can electronically transact with GHP Family through NaviNet, a real-time healthcare communications network. Frequently asked questions Call for medical record chart review and HEDIS specification questions. If youre enrolled, well send you a letter explaining the program and how to tell us the best time to reach you. If you believe we shouldnt take extra days, you can file a fast complaint about our decision to take the extra days. Contact GHP Account Management at 800-876-5357. Danville, PA 17822-3220, In person We can help. Call us at 866-415-7138 View our FAQ; Sign in to your account . Expedited (Fast) Grievances can be requested or filed by contacting the Geisinger Gold Customer Service Team at 800-498-9731 (TDD: 711), from 8 a.m.- 8 p.m., ET, Monday - Friday (February 15 - September 30) orseven days a week (October 1 - February 14). You need a referral from a pediatrician or primary care provider to make an appointment at ADMI. First name Last name Email. To submit a request by phone, or for process or status questions, call 800-988-4861 (FREE), Monday through Friday, 8 a.m. 8 p.m., ET. If you prefer, you can fax it to 570-271-7225. Geisinger Health Plan P.O. Click here to log in. EMHS TPA: 855-863-2429 8. Want to know more? If we remove drugs from our formulary; add prior authorization, quantity limits and/or step therapy restrictions on a drug; or move a drug to a different tier, we must notify members who take the drug that it will be removed at least 60 days before the date that the change becomes effective, or at the time the member requests a refill of the drug, at which time the member will receive a 60-day supply of the drug. "Five Days in May." Learn more about COVID-19 at: http://geisinger.org/co. If our answer is no to part or all of what you requested,well send you a detailed written explanation as to why we said no. Resources for billing, prior authorization, pharmacy and more. Medical bills can be confusing or difficult to understand. Box 8200 Danville, PA 17821-8200 All Products Customer Service Teams *(Claims, Member Benefits & Eligibility) (855) 863-2429 Monday - Friday, 8 a.m.- 6 p.m. quests to VITALine Pharmacy Services at (800) when the member's life, health or ability to regain maximum function is How much time will this take? This can be a extremely nice safety net. You may also contact Medicare directly by filling outthis formon the Medicare website. Home; Geisinger health provider phone number Geisinger health insurance phone . You may call 24 hours a day, seven days a week. We will try to resolve your grievance over the phone. Standard (seven-day review) appeals must be submitted in writing. You may be able to get Extra Help to pay for your prescription drug premiums and costs. Preferred Advantage Rx (PPO), Preferred Complete Rx (PPO), Preferred Enhanced Rx (PPO), Secure Rx (HMO SNP) Box 8200 Danville, PA 17821-8200 All Products Claim Reconsideration Address Geisinger Health Plan P.O. If you're new to NaviNet, sign up for access. Shopping for a plan? Call us at the number on your member identification card, or at the appropriate number below. You can ask us to cover your drug even if its not on our formulary. Or you may be taking a drug thats on our formulary, but your ability to get it is limited. Living and working here, you'll join one of our tight-knit communities, and experience a quality of life you can't get elsewhere. MC 40-36. 800-498-9731(TTY: 711) Geisinger Gold Classic Complete Rx (HMO) is a HMO Medicare Advantage (Medicare Part C) plan offered by Geisinger Health System. You will be allowed to access an early refill of Part D covered medications upon admission or discharge from LTC facilities. As a new or continuing member in our plan, you may be taking drugs that are not on our formulary. Well also look for drug interactions and possible ways you can save on costs. TTY/TDD users should call 1-877-486-2048. Visiting students can contact Stacey Fenstermacher, clerkship coordinator, at [email protected] or 570-271-6697 or Megan Longenberger, medical education coordinator, at [email protected] or 570-271-8121 for information. As a Geisinger Gold member, you have the right to file an Expedited (Fast) Grievance for services you have not yet received, by following the process below. Visiting students. Secure Rx (HMO SNP). How do I know if Im eligible? We will try to resolve any complaint you might have over the phone. jeopardized by using the seven-day appeal process, an expedited appeal may be You can also contact Geisinger Gold for help at: 800-498-9731, Monday - Friday, 8 a.m. - 8 p.m. TTY users should call 711; What prescriptions are covered by Geisinger Gold? Changes to the Geisinger Gold standard Rx formulary(effective September 1, 2022), Changes to the Geisinger Gold $0 deductible formulary(effective September 1, 2022). Our mobile phlebotomists visit nursing homes and homebound patients to collection specimens and transport them to Geisinger Medical Laboratories for testing. All members have the opportunity to leave the plan during the Annual Enrollment Period and during the annual Medicare Advantage Disenrollment Period. However, were happy to spend more time discussing your medications and health-related concerns, if needed. You can only use doc- If you have questions, contact your Geisinger Health Plan provider relations representative at 800-876-5357. There is one instance when you may file an Expedited (Fast) Grievance related to requests for a redetermination (appeal) of a coverage determination. For more information, contact the Pharmacy Service Team at 800-988-4861 (TTY/TDD: 711), 7 days a week, 8 a.m. 8 p.m. If you prefer, you can fax it to 570-271-5610. At GHP, we'll work with you to make sure you're satisfied with your health coverage. If our answer is yes to part or all of what you requested,we must authorize or provide the coverage we have agreed to provide within 14 days after we received your request. 2023 Summaries of Benefits documents: Name, date of birth, address, phone number and insurance card information. We cannot make you leave our plan for this reason unless we get permission from Medicare first. If you have a grievance, we encourage you to first call the Geisinger Gold Customer Service Team at the number below. Generic drugs have the same active-ingredient formula as a brand-name drug. Appeals information Monday Friday (TTY: 711). Learn more about new authorization processes by signing up for a system demo hosted by HealthHelp. Call us and place your order through an expert Care Advocate. Call us 844-402-4344. Auxiliary events Contact Geisinger Health Plan by phone or by filling out the form to send an email . General information 570-271-6461 . $ 38.00. When they call, you can complete the medication review then or schedule a future appointment if youd like to participate. Our more than 30-year alliance with the National Cancer Institute (NCI) and its community research programs allows us to offer the most advanced care and treatment options to patients close to home. You can call this number 24 hours a day, 7 days a week. Find out more about the South Campus. Oct. 15 Dec. 7:Daily from 8 a.m. 8 p.m. All other dates:Monday through Friday, 8 a.m. 8 p.m. Current members Geisinger Gold Classic Complete Rx (HMO) is a HMO Medicare Advantage (Medicare Part C) plan offered by Geisinger Health System. Quality and accreditation staff work directly through personal and automated telephone calls and mailings to reinforce the importance of preventive measures and suggested screenings. Continued enrollment in Geisinger Gold depends on annual contract renewal. Geisinger Gold: 800-498-9731 4. If you dont stay continuously enrolled in Medicare Part A and Part B. What services are offered? If we cant resolve your complaint over the phone, we have a formal procedure to review your complaints, called the grievance procedure. Plan ID: H3924-062. 1155 East Mountain Boulevard, Wilkes Barre, PA 18702 (Map) 800-275-6401. What is Medication Therapy Management? If you or your physician request an expedited 72-hour redetermination and Geisinger Gold decides that your request more closely meets the criteria for a standard seven-day redetermination, you may disagree and file an Expedited (Fast) Grievance. Geisinger Gold may add or remove drugs from our formulary during the year. Plan ID: H3954-158. Continued enrollment in Geisinger Gold depends on annual contract renewal. But if you do, our EMS (which stands for Emergency Medical Services) team knows these streets and sidewalks like the backs of our hands. There is one instance when you may file an Expedited (Fast) Grievance related to coverage determinations. If you purchase a standalone Medicare drug plan while you're enrolled in a Medicare Advantage plan with prescription drug coverage (MAPD), you'll be automatically disenrolled from the MAPD plan. Have questions? Instructions for completing and submitting a Drug Coverage Redetermination/Appeal. When can you end your membership in our plan? Please call Geisinger Gold Classic (HMO) at the tele-phone number listed at the end of this introduction or 1-800-MEDICARE (1-800-633-4227) for more infor-mation. Expedited (Fast) Grievances can be requested or filed by contacting the Geisinger Gold Customer Service Team at 800-498-9731 seven days a week, from 8 a.m. 8 p.m., ET, Oct. 1 - Feb. 14; for all other dates, call from 8 a.m. 8 p.m., ET, Monday through Friday (TTY/TDD 711). If you have questions or need information, contact Geisinger Health Plan. Danville, PA 17822-3220. This means that if you get sick or need a high cost procedure the co-pays are capped once you pay $4,900 out of pocket. If we extended the time needed to make our coverage decision, we will provide the coverage by the end of that extended period. Just an eye exam, no glasses. A referral from your Primary Care Physician is required to obtain an appointment. TTY/TDD users should call 1-877-486-2048. . For a free quote or to request a Geisinger Gold Medicare Kit you may call (888) 620-8988 or click the button below. We're here to help. As explained above, we can take up to 14 more calendar days under certain circumstances. Get tips and advice for living a healthy, happy life. Additionally, a written response will be provided to you within 72 hours of the medical director's decision. Classic Advantage (HMO), Classic Advantage Rx (HMO), Classic Complete Rx (HMO), Classic Essential Rx (HMO) If you feel that youre being asked to leave our plan because of a health-related reason, you should call Medicare at 800-MEDICARE (800-633-4227 FREE). Contact GHP Account Management at 800-876-5357. If you prefer, you can fax it to: 571-271-7225. Online services. Expedited (Fast) Grievances can be initiated or requested when you disagree with the time frames Geisinger Gold establishes for making organization determinations (coverage decisions) or reconsiderations (appeals) for services you have not yet received. Learn more about Geisinger Gold at an event near you. If you continuously behave in a way that is disruptive and makes it difficult for us to provide medical care for you and other members of our plan. We must notify you in writing that you have 2 months to pay the plan premium before we end your membership. HOW CAN I COMPARE MY OPTIONS? This revolutionary approach to primary care for people 65 and older puts everything needed for better health under one roof. The average MTM session ranges from 15 to 30 minutes. 65+ and shopping for a new Medicare plan? Deadlines for fast coverage decisions During this time, you must continue to get your medical care through our plan. If youre hospitalized on the day that your membership ends, your hospital stay will usually be covered by our plan until youre discharged(even if youre discharged after your new health coverage begins). If your doctor asks for the fast coverage decision, well automatically give a fast coverage decision. Walmart, PA Trust, PEBTF, Office of Personnel (FEHB). You are currently on page 1 of 138.Page of 138 Go. You can find a Geisinger Gold plan that offers low out-of-pocket costs, $0 deductibles or other cost-saving perks. 100 North Academy Avenue Talk to your GHP provider account manager about your contract, pay-for-quality programs and educational opportunities. Make a donation. Note: if your ID number begins with zeroes or ends with 01, exclude them when entering your ID number. Search. For over a century, Geisinger has created easy access to healthcare for our friends and neighbors in Pennsylvania. We may extend the time frame by up to 14 calendar days if you request the extension, or if we justify a need for additional information and the delay is in your best interest. Pharmacists at Geisinger Health Plan and our partner organization, OutcomesMTM, may contact you to complete your medication review. Plus, youll get access to programs like Geisinger 65 Forward. To make sure youre getting the best possible care, our pharmacists work with your doctor. Autism & Developmental Medicine Institute, Geisinger Commonwealth School of Medicine. Select a 2022 plan now to make sure you have the coverage you need today. If your drug has a quantity limit, you can ask us to waive the limit and cover more of it. Shop 2023 plans and enroll today for coverage starting Jan. 1, 2023. Pharmacy Department The following information should be faxed to 570-522-9431: Reason for referral. Please call Geisinger Gold Secure 1 (HMO SNP) at the number listed at the end of this introduction or 1-800-MEDICARE (1-800-633-4227) for more infor-mation. Geisinger Gold (Medicare): Phone: 800-498-9731 or 570-271-8771 Oct. 15 - Dec. 7: Daily . If you prefer to mail in your payment, please send your payment to the address below: Geisinger Health Plan If an opioid prescription is above a safe dosage limit, the prescription will be stopped at the pharmacy for review by the provider to make sure its medically necessary and appropriate. Geisinger Gold Geisinger Gold Quote. If you become incarcerated (go to prison). If you have a grievance, we encourage you to first call the Geisinger Gold Customer Service Team at the number below. One way we can ensure that we are holding ourselves to the highest standards is to review our performance against accepted care and service measures. 100 North Academy Avenue You, your doctor or your representative can do this. Get news and updates. Plan Star Ratings from Centers for Medicare and Medicaid Services (CMS), Member Newsletter, Things You Should Know and Quality Information, Step 2: We consider your request and respond, Step 3: If we say no, you decide if you want to appeal, Prescription exceptions, determinations and appeals, Disenrollment rights and responsibilities, If you are a current Geisinger Gold member and will remain enrolled for 2022, view your, - Servicing counties:Adams, Berks, Bucks, Carbon, Centre, Chester, Clinton, Cumberland, Dauphin, Franklin, Juniata, Lackawanna, Lancaster, Lebanon, Lehigh, Lycoming, Mifflin, Monroe, Northampton, Perry, Pike, Sullivan, Susquehanna, Wayne, Wyoming, York, Autism & Developmental Medicine Institute, Geisinger Commonwealth School of Medicine, Heritage (HMO), Classic Advantage Rx (HMO), Classic Complete Rx (HMO), Classic Essential Rx (HMO), Preferred Advantage Rx (PPO), Preferred Complete Rx (PPO), Preferred Enhanced Rx (PPO), Secure Rx (HMO SNP), 2023 Enrollment form for Classic, Preferred and Secure plans, Plan Contract H3954 (includes Classic and Secure plans), Plan Contract H3924 (includes Preferred plans), Classic Advantage (HMO), Classic Advantage Rx (HMO), Classic Complete Rx (HMO), Classic Essential Rx (HMO), Preferred Advantage Rx (PPO), Preferred Complete Rx (PPO), Preferred Enhanced Rx (PPO), CMS Request for Medicare Prescription Drug Determination form. Healthcare communications network: 866-467-8263 or instamed.com ; claims our Geisinger Gold on. For member benefits and extras that make managing your Health coverage side effects and drug interactions and possible ways can. Can save on costs at 800-772-1213 ( TTY users call 800-325-0778 ) between 8 a.m. 4:30 Your contract, Pay-for-Quality programs and other initiatives intended to improve service to Geisinger members. Youre enrolled, well tell you in writing number begins with zeroes or ends with 01 exclude In touch with Online support or Paying by phone now to make coverage Advantage ( Medicare Part D prescription coverage and is not considered a benefit you use Geisinger Payment transactions: 866-467-8263 or instamed.com ; claims annual enrollment period and during the consultation, pharmacist. Invoice or on you ID card for electronic claim submission and payment transactions: 866-467-8263 or instamed.com ;. 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