While this doorbell is SimpliSafe user's only option, it's not a bad one. support person had me switch to a slower dpi saying that was the problem - NOT! I've worked previously on intrusion detection systems for the DoD, their systems will perform a mass record intended to catch multiple points of entry or to ensure continuity as the purp travels from area to area, the difference is that those systems are hard-wired with dedicated switch ports and are connected logically via seperate VLANS. Keep your camera charged around-the-clock with the 25 ft power cable. Meet the system. The SimpliSafe outdoor camera has clear video and great sound. MSRP $170.00. The Wake-up is an issue as it takes time. Just my opinion, but I think the option to disable the 'deep sleep' should exist in the menu so the end-user can decide whether extended battery life is more important than capturing all of an event (especially so when the unit is connected to an external power source). Im a fully disabled veteran that is dependent on, the external cameras to be situational aware of the surroundings outside my residence. There are a lot of complaints, and the response from customer service reps is that it is a "top priority", but that remains to be seen. How much more time will it take SS to get this problem corrected? Get your camera up and running again in minutes with a backup battery. dave scarlett. 3. Outside camera notification is extremely slow. (If it already does this, I can't tell for being on battery vs being on a power source the camera works and reacts the same.Poorly. Unfortunately no, using the charging cable will not change the Outdoor Camera's deep sleep behavior. If I buy the cable to keep the camera po. Keep working on them - they are at least usable, albeit small quirks. Any chance something is going to get fixed soon? You're in Apple territory here for peripherals and to be blunt, it takes some balls to charge Apple money for something that is not an Apple product. So if the change is implemented, it will take some time. I continue to have some faith in SS as they do usually get things fixed, but they are not very proactive in doing so (it takes them awhile). With this delay, what's the point of having a microphone if they person isn't there to hear me speak? But our engineering team continues to work on further optimizations. 3,117. Frustratingly painful to get a motion alert then not be able to see the video. Let's have a look at the commands at the various voice commands for using SimpliSafe with Alexa and Google Home: Via Alexa in Away Mode "Alexa, tell SimpliSafe to turn on." "Alexa, ask SimpliSafe to arm my system in Away mode ." "Alexa, tell SimpliSafe I'm going out." "Alexa, tell >SimpliSafe I'm leaving." New Outdoor Camera wake time is SO Slow - SimpliSafe Community Seems a software change could do that. With the Old/Gen1 system I just placed their indoor cameras on my covered porches - and they worked great (as I had power). Very disappointed. @davey_d No better service. The battery can be removed and charged. local government retirement . Our Support team can help with that part. I find it totally unacceptable that these SECURITY cameras do not provide any semblance of security. that's a good idea. Your system . Just like all SimpliSafe devices, SimpliSafe cameras are built for budgeters. So disappointed no need to pay for monitoring, which we had intended to do. we hear you. As a new SimpliSafe user, came here looking for fixes to LATE recordings of video from the outdoor cameras. Well here I am again, still waiting. Well, unfortunately, I too have the NO WAKE UP problem SS. No frontal video. Simplisafe carbon monoxide detector - icfi.osk-speed.pl I truly do hope "some day" SS will get it to "wake up" in a more timely fashion to record a subsequent intruder..sigh, Product is so slow am not capturing people walk up the drive or access the house. No false alarms, and no cars driving by alert it. I just hope SS will push out updates to improve the functionality of the camera so it is best poised to do what I bought it for: capturing video footage. The other cameras record some of the action, but it seems intermittent as to whether all the motion gets recorded. facebook marketplace nh cars. How often are firmware updates pushed to production? Perhaps those with one camera are less impacted, but from someone who purchased 10 cams, solar power accessories, monitoring, and installed outlets, I'm about ready to cut my losses and move on. My message on Thanks for your patience jumped below, Just installed the outdoor camera a couple days ago and noticed it was slow to wake up. We sincerely thank you for your patience as that work continues. And further improvements are on the way. No changes! Every time I get the notification and open the app to see the video, it only records the tail end of the motion. $9996 ($49.98/Count) Save 10% with coupon. New Outdoor Camera wake time is SO Slow | SimpliSafe Help Center Doorbell v2.6.2.171 on s/n 05017AE with motion detection limited to people and grid highlighted just to the walkway and it still pings my phone every 3 seconds when the flag (outside the detection zone) waves in the wind. The sad part is SimpliSafe doesn't seem to be doing anything about it. So SS, what happens if Im robbed and law enforcement doesnt respond because of a sleeping camera, seems like paying a bit more for some additional programmers would be cheaper than possibly paying lawyers. Why does it take SO LONG for the New Outdoor Cam to wake up? (But again, it still has issues.). However, better response time is one of the top priorities for Outdoor Camera development. we're definitely working on it, Bigmike. Ive Explored settings and there is nothing to trigger faster. vivint vs simplisafe Never captured his face. There should be settings where we can choose how long we want the video to record. Is there a way to escalate it? Five months have passed without a single 'real' update from SimpliSafe on this issue. Or typically you would be able to create a dedicated 2.4GHz-only guest network in your WiFi router's settings, so it doesn't affect your existing main WiFi network and all the devices already connected to it. MPN. Though of course, since it's a standard socket, you can already use any third party solution with a 1/4"-20 screw. I purchased 7 cams, and later also the power supplies at a great expense. @gailw apologies for the trouble you've had. Thanks for your patience. And you are completely right, the rest of the system I too am 1000% satisfied. Still waiting for the update for "always on" with the outdoor camera when connected to external power. Tech Support has been helpfull, but their hands are tied on a fix. That uses the local RF signal, rather than WiFi - the same connection that the sensors use to signal to the Base Station. The Wake-up is an issue as it takes time. Dollars. But I would rather charge the batteries more often and have quicker wake up time than live with the slow performance now. Although there appears to only be one problem, there is actually two. My wife went to cottage today and made several trips in and out of the house right past the front yard camera. Agreed! Packed. The cameras only act as a deterrent because the status light is flashing. SimpliSafe and Vivint are great companies. And I'm with @fredmcbride. Totally agree with you here: I really think that if the camera is on a power source, it should be always awake as it has power and does not need to conserve power. Meet the system. Question. A Camera Wake-Up option, and the previosly described "Selective Recording" option would be an easy knock-down to program. We like having an alarm that we . The problem can be fixed with a software workaround. massage centre in lahore 24 hours. These are all still occurring with the 1.7.3.312 firmware (which is about the 5th update we've had since we bought them). @Bigmike we're definitely working on it, Bigmike. I paid $49 for a genuine power supply and 25ft. When an alarm is triggered the system turns on ALL the cameras, this floods the network especially at higher resolutions. The picture quality and form-factor of this camera are great! The Firmware 1.6 released in Feb 22 has done nothing to fix the camera "sleep issue" which negates the cameras ability to capture real-time video. Unfortunately no, using the charging cable will not change the Outdoor Camera's deep sleep behavior. When I am at home and have to wait for 10-30 seconds to see who is at the door this fails to meet any standard as a security camera. Settings are medium and people only. Fingers crossed this is an issue that can be fixed with an update. Each has a separate 5GHz 40MHz/80MHz channel as well. Their technical support has been particularly unhelpful, so it seems like they want me to return to my indoor camera in the outdoor camera cover. "Max number of outdoor security cameras allowed per user is 5." It actually isn't battery related. I know SS moves slowly to fix things, but I certainly hope it comes sooner than later! @meystel unfortunately we are not able to provide specifics on roadmaps or launches. 9 months later and same issues. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. Further tips and tricks for troubleshooting the camera's connection to WiFi can be found here. You can talk thru it and watch live. While backing out, there was a collision with another vehicle. When I first bought them I'd rate them a 2-star. When is the next firmware going to be pushed out? "The SimpliSafe Outdoor Security Camera is a long-awaited, but slightly flawed addition to the lineup.". It is motion sensored so it will record and send you recordings of whoever walks close to it. 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