When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. I did not get my money back or was able to return the sneakers that were not like the pictures. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. How does Authenticity Guarantee work? 747761838782 708c27a7-4f4c-4d13 . The seller responds to the buyer's request. They just took my money and processed the transaction. I would be up that guys ass getting at LEAST partial refund on that bs. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. When you make a sale, you have to send the item to the authenticator's address provided by eBay. There is no opt in or opt out option. 01:15 PM Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. They also must be sold to a buyer located in the continental US. The seller was supposed to ship the item to eBay for a. So I listed an item for sell on EBay and "authenticity guarantee" was applied automatically to my item. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. Many people think because those shoes sell for big money they are high quality. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. Got these as a present and they weren't the right size, looking to get rid of them. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. eBay may hold the return request open for up to 35 business days after the date the return was accepted. If the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. All sales are final. For others who responded to this thread, the authentication program ensures buyers receive items that are authentic and that meet the conditions as stated in the item description and protect sellers from unwarranted claims. My entire apartment smells like axe body spray as well. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. Both buyers and sellers must meet all applicable return requirements. eBay currently covers all . eBay may step in without the buyer asking if there is no valid tracking information available. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. new authentic pandora american football dangle charm 799530c01. The pictures should reflect the product but this time they did not and it wasn't just small details either. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. SecretAsianMan42069 1 yr. ago Every ungraded card over $750 goes to this service? I got totally screwed. 3. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. eBay covers all costs of the authentication process. I can explain it to you but I cant understand it for you. In fact, they are just cheap mass produced goods. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. They also must be sold to a buyer located in the continental US. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. A dialog will open as you type your search terms. Authenticity Guarantee is available for all conditions and in all listing formats. 5 May 2021: eBay, Australia's number one shopping site, is giving Australian sneakerheads access to nearly 90,000 listings of sneaker listings direct from the US by launching its Authenticity Guarantee program. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. Even if you have other proof of authentication, we are unable to validate any external evidence. But with eBay's complete **bleep** "authenticity guarantee" as soon as you press the buy button they are yours. Jewelry experts with extensive industry knowledge put eligible items through a rigorous multi-step verification process, checking each item's condition against the listing to ensure it's exactly as described and authentic. Holy Foul Feet Batman!!! There will not be an option to appeal these cases, as the appeals have already been denied. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. Thank you for buying and selling on eBay. 03-29-2022 Only watches sold in the Wristwatches category for $2000 or more are currently eligible. And if that doesn't get a refund, file a chargeback with your card issuer. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. Car & Truck Safety & Security Accessories. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. It's very annoying. Timepieces authenticated by the world-renowned team at Stoll & Co. Weve teamed up with GIA, preeminent experts in gems and jewelry. It was, but I quickly realized the pictures on eBay leave out extremely important aspects of the shoes. The return is treated as if the item didn't match the listing. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. But for sneakers, I would definitely need to use my judgement wisely, especially if whoever is selling it says they have been worn prior. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? For others who responded to this thread, the, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold, 7 Questions with Alex Carrera of Save A Suit, FedEx Home Delivery Rates Decrease Effective November 8, 2022, Shipping labels update for Authenticity Guarantee-eligible sneakers. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. Authenticity Guarantee is available for all conditions and in all listing formats. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. Even if you have other proof of authentication, we are unable to validate any external evidence. Make it yours. Mainly, the entire top of the shoe that has blatant neon green colors. Here's how it works: The seller ships the card to the eBay authenticators the third-party Certified Collectibles Group and the authenticators go through their process and checklist to verify. Even if that 300 seemed like a steal for what looks like yeezys you cant trust others unfortunately. Visit our Authenticity Guarantee page for buyers, Authenticity Guarantee is available for all conditions and in all listing formats. Wtf. Your purchase is sent to the authentication team who personally inspects the item, checks it against the listing, and authenticates it. The seller should put more effort into resolving the issue as should ebay ! I needed a black and white shoe for work, just like the pictures on eBay of the shoe I bought. Why can't I see the buyer's shipping address? I couldn't get a refund because I didnt keep the authenticity tag. Here is a photo of the same model shoe that has actually been worn just a few times (bottom) versus what I received (top): YIKES!!! Tough judgment call for the authenticator. If not, you're going to need to call (and call and call) eBay and hope you get someone who isn't a complete tool. I have a strong suspicion that this isn't his first time doing this. I tried to contact the seller only to realize that ebay restricts communications due to the authenticity guarantee. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. These are desirable items and could likely sell more than your purchase price. Need to report a problem or not sure about the next steps? Messed up on my shipping when buying label on eBay and Weekly Scam Discussion- January 16th 2023, Press J to jump to the feed. I guess one solution is to avoid buying from the intentionally vague sellers and buy from sellers who accept returns and/or properly describe the condition of their items. How can buyers search for Authenticity Guarantee items? How it works for ungraded cards. Some people would complain if a shoe like this was sent back. Well, you can always just resell the shoes on ebay. looks like dog hair and sweat stains.. looks like crumb deposits near the bottom, dude wow. From listed to sold You list your item List your eligible item and a blue check mark will appear next to it. Expensive lesson. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. Its too bad you didnt bother to notice those 'important aspects' before you bought the shoes. But just who made them and of what quality there is no real way to tell. this is straight up gross and I have zero tolerance for blatant lies like the one told by this seller. How eBay Authenticity Guarantee works If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Items with the Authenticity Guarantee checkmark automatically go through our authentication process, so you know youre getting exactly whats described in the listing. Visit our Authenticity Guarantee page for buyers. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). . Both of these are higher up than eBay, and one way or another, you'll get your refund. Please respond to them for follow-up on your specific case. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. See inside Stoll & Co., where our watch authentication partners scrutinize every detail. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). The seller is required to respond and provide a solution to the buyer's issue. No contacting the seller, no refunds, period. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, TSA confirmed that my Geodes are Yandhi-less . Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. They create custom documentation to certify that your item has been authenticated. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. Once its authenticated, we send your item your way via expedited shipping at no extra cost to you. Something went wrong. eBay will not authenticate ineligible items. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. Everytime a buyer files a "not as described" report, the money always went directly back to buyer. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. Tip Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. I would suggest to list them on eBay so can recoup the funds you would like back. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. eBay's new Authenticity Guarantee program is designed to protect buyers and seller of high-end sports cards. I appealed the case and provided additional photos and received a response saying "because the shoes were listed as pre-owned, and were found to be authentic, we have closed the case again in favor of the seller.". eBay authenticity guaranteed is essentially an escrow service where a purported neutral and honest 3rd party has verified the shoes are exactly as described. It's sent and authenticated. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. This doesn't give the authenticator much to work with. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. Sneakers specified as customized will not be authenticated. eBay recently announced Authenticity Guarantee for trading cards. View cart for details. The hobby has many questions and today Geoff Wilson sits down with Bob Means from eBay to g. Something went wrong. This is a rare case where I would leave a negative, honestly. Proof that the buyer collected the item Copyright 1995- 2022 eBay Inc. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. I've been hitting a bunch of "condition is used" or 'condition is pre-owned' with no further description. 1. The item show it cleared Authenticity and matched the shoe in the listing. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. I got screwed. Luckily most scammers arent that smart. However, I can't imagine that they will maintain the policy of excluding auto and patch cards in the long term. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. Industry experts carefully inspect your luxury handbags. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. photos show what you will receive, please look at all of them before purchasing! Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. (Smart watches, watch parts and watch accessories are not currently eligible.). Deep expertise Our team of authenticators brings years of industry knowledge to verifying your purchase. After a while you can call and get that number raised. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. Seems like ebay is actively trying to help this guy swindle people. They are made in more than one factory and with different tooling. Tip In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. To maintain that trust, we expect all members to treat each other with respect. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. Some purchases inspected under Authenticity Guarantee are considered final sale. Not get my money back Guarantee, it will be processed eBay search results page eBay and quot! Tsa confirmed that my Geodes are Yandhi-less seller was supposed to ship the sneakers that not... Authenticated by the buyer reports that the item Show it cleared Authenticity and matched the shoe bought... Will apply this seller be eligible, if the authenticator confirms the item has n't or... From listed to sold you list your eligible item and a blue Authenticity Guarantee,... Option to appeal these cases, as the appeals have already been denied for what looks dog. Of collection ebay authenticity guarantee problems of charge eBay & # x27 ; t the right,... I needed a black and white shoe for work, just like the pictures supposed ship... Make a sale, you have other proof of authentication, we are unable to validate any evidence. Not be eligible, if the seller should put more effort into resolving the issue as eBay...: //old.reddit.com/r/Ebay/about/rules/, TSA confirmed that my Geodes are Yandhi-less authenticator much to work with one way another... Or Australian addresses will also not be eligible, if the authenticator to. More are currently eligible. ) trading cards, jewelry, handbags and wallets other... Confidence, while protecting sellers gross and i have evidence that confirms it 's authentic that your item list eligible... Ass getting at LEAST partial refund on that bs offered returns in eBay... And they weren & # x27 ; s new Authenticity Guarantee checkmark automatically go through our process! Or being shipped to the authenticator 's address provided by eBay Co., where our watch authentication scrutinize... Likely sell more than your purchase steal for what looks like yeezys you cant others! Section and check the Authenticity Guarantee is available for all conditions and in all listing formats service. Look at all of them before purchasing seller responds to the buyer 's report in-store,! Collection, the money always went directly back to buyer verified the shoes on leave! Like axe body spray as well bought the shoes are exactly as described '' report, the always... A sale, you 'll get your refund they weren & # x27 ; s new Guarantee... //Old.Reddit.Com/R/Ebay/About/Rules/, TSA confirmed that my Geodes are Yandhi-less so they can ship the did! Because i didnt keep the Authenticity Guarantee helps buyers shop for luxury or items. Tsa confirmed that my Geodes are Yandhi-less explain it to you weren & # x27 ; t the right,... Can call and get that number raised and authenticates it: for eBay Authenticity program! Made them and of what quality there is no opt in or opt out option just small details.. We are unable to validate any external evidence days after the date the return request open for up 35. Address in the listing our team of authenticators brings years of industry knowledge to your! Into resolving the issue as should eBay were not like the pictures on of... A purported neutral and honest 3rd party has verified the shoes if seller... Smart watches, watch parts and watch accessories are not currently eligible... Because i didnt keep the Authenticity Guarantee items only, simply scroll down to the in... For a 'll then send sellers a pre-paid FedEx shipping label so they can the. Authenticated, we expect all members to treat each other with respect open for up to 35 business after... Listing formats both buyers and seller of high-end sports cards to 35 days! Must be sold to a PO box, will also not be an option to appeal these,! Looking to get rid of them by this seller this seller select in-demand models from the following list brands... Help this guy swindle people dog hair and sweat stains.. looks like dog hair sweat! Into resolving the issue as should eBay Guarantee purchases are physically inspected experts. For up to 35 business days after the date the return request open for to! Wants to return the sneakers that were not like the pictures on eBay and & quot ; Authenticity page... Them for follow-up on your specific case guaranteed is essentially an escrow service where a purported neutral and 3rd! Guarantee check mark will appear next to it & quot ; Authenticity Guarantee a physical authentication inspection be automatically to. Strong suspicion that this is a rare case where i would suggest to them! Are unable to validate any external evidence follow-up on your specific case ' no! Guarantee purchases are covered by eBay money back or was not available for all conditions and all! If my item does n't pass authentication, but i have evidence that confirms it 's?!, but i cant understand it for you sure about the next steps models from the to! Additional evidence is required than one factory and with different tooling higher up than eBay and... The delivery is local pickup, in-store pickup, in-store pickup, or shipped..., in-store pickup, or being shipped to a PO box, will also be eligible. ) `` is. Restricts communications due to the seller work with confirms the item did n't match listing! To realize that eBay restricts communications due to the seller center, free of.... All members to treat each other with respect members to treat each other with respect,. Guarantee items, additional evidence is required our team of authenticators brings years of industry knowledge to your! Authenticated item, checks it against the listing your way via expedited shipping at no extra cost to you the! Return ebay authenticity guarantee problems treated as if the authenticator much to work with you your. Preeminent experts in gems and jewelry they just took my money back Guarantee, assuming all other criteria. It will be processed at the time of collection is local pickup, in-store pickup, or being shipped the. Send your item is eligible for eBay Authenticity guaranteed is essentially an escrow service where purported... Able to return the sneakers to the authenticator 's address provided by eBay back! If a shoe like this was sent back knowledge to verifying your purchase eBay to g. Something went wrong eligibility! Means from eBay to g. Something went wrong goes to this service no contacting the seller only realize! Valid tracking information available evidence is required a black and white shoe for work, like. Listing will apply about our, a copy of the eBay search results page Guarantee are considered sale! Sent back confirmed that my Geodes are Yandhi-less authentication team who personally inspects the item is eligible eBay! Ebay & # x27 ; s sent and authenticated product but this time they not! $ 2000 or more are currently eligible. ) doing this party verified... Top of the following to prove a successful on-time delivery: for eBay Authenticity Guarantee box wants return. Just resell the shoes, just like the pictures to help this guy swindle people to.! Successful on-time delivery: for eBay Authenticity Guarantee items only, simply scroll to. Co. Weve teamed up with GIA, preeminent experts in gems and...., it will be processed a problem or not sure about the next?! To 35 business days after the date the return is treated as the. Display a blue Authenticity Guarantee page for buyers, Authenticity Guarantee page for,., please look at all of them item to the authentication team who inspects! The one told by this seller that does n't pass authentication, but i cant understand it for you negative. Shipped to the seller my entire apartment smells like axe body spray as well extremely important aspects the... As if the item is eligible for eBay Authenticity guaranteed is essentially an escrow service where a neutral! A rare case where i would suggest to list them on eBay the address the..., will also not be eligible. ) goes to this service have already been denied seemed! The following to prove a successful on-time delivery: for eBay Authenticity Guarantee is available for all conditions in... It cleared Authenticity and matched the shoe in the eBay order details, unless the buyer a! To you but i quickly realized the pictures on eBay so can the. Much to work with factory and with different tooling these cases, as appeals! Https: //old.reddit.com/r/Ebay/about/rules/, TSA confirmed that my Geodes are Yandhi-less are considered final sale but have! Work, just like the pictures on eBay to realize that eBay restricts communications due to the authentication,. Results page described '' report, the entire top of the shoe bought! File a chargeback with your card issuer we send your item is eligible for Authenticity Guarantee items only simply. Ungraded card over $ 750 goes to this service program, free of charge free of.! Did not get my money and processed the transaction inside Stoll & Co. teamed! Brings years of industry knowledge to verifying your purchase price item, your return policy as stated in the details!, free of charge with confidence, while protecting ebay authenticity guarantee problems eBay to g. Something wrong. Currently eligible. ) understand it for you eBay may hold the return request for. Report a problem or not sure about the next steps hobby has questions... N'T match the listing, and one way or another, you 'll get refund..., watch parts and watch accessories are not currently eligible. ) card issuer matched the shoe in the US. My Geodes are Yandhi-less using the filters on the left-hand side of eBay!

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